Notifications don't arrive
Updated October 22, 2026
- Check the permission: Profile → "Notifications and Sounds", or iOS Settings → Notifications → Puffy. "Allow Notifications" should be on.
- Check Focus: in Do Not Disturb, Sleep and other Focus modes, notifications may be hidden.
- "Reminders off" banner on the Care screen — tap "Enable" or "Settings".
- Open Care once. Care reminders are set up on your iPhone when you open the Care screen. After reinstalling Puffy or signing in again, open Care so they come back.
- Stay signed in and online. Notifications about the portrait, documents and Asky come from our server.
Planned walks are kept on this iPhone only. After you log out, plan them again.
Still not working? Write to us: Profile → "Contact support" (help@puffy.pet).
Can't find what you need? Email us at help@puffy.pet.