Managing your Plus subscription

Your plan

With Plus, Profile shows "Puffy Plus" under your name and the "You're Plus" row marked "Active". Tap it to see your plan.

Cancel or switch plans

1. Profile → "You're Plus" → "Manage subscription".
2. Apple's subscription settings open. Cancel there, or switch between monthly and yearly.

After you cancel, Plus keeps working until the end of the paid period. Then Puffy goes back to Puffy Light. Your records, documents and chats stay.

"Payment method" opens the payment settings of your Apple account. "Questions about billing?" opens Apple's subscription settings.

New iPhone or restoring a purchase

Plus is paid through your Apple ID. On a new iPhone, sign in to the same Puffy account. If Plus doesn't show up, open the Plus screen (Profile → "Improve their care") and tap "Restore purchases".

"No purchases to restore." means the Apple ID on this iPhone has no Puffy Plus subscription. Check that you're signed in to the App Store with the Apple ID you paid with.

Refunds

Refunds are decided by Apple. Request one at reportaproblem.apple.com.

Deleting your Puffy account doesn't cancel the subscription. Cancel it first in "Manage subscription".